Refunds Policy
Failed analyses are refunded automatically; refunds for purchases are handled by Apple and Google.
§1Purchases in the App Store and Google Play
Credit packs and the Plus subscription are bought in the app, through the App Store or Google Play. Apple and Google sell them to you, take the payment and handle refunds, including any statutory right to withdraw that applies where you live, under their own terms.
To ask for a refund, use Account → Help → Request a refund in the app, or request it from Apple (reportaproblem.apple.com) or Google Play (your Google Play order history).
§2Failed or rejected analyses
If your photo is rejected (for example, we can't detect a face, the pose isn't right, or the photo doesn't pass our checks) or the analysis itself fails, no credit is used. Any credit reserved for that attempt is returned to your balance automatically — you don't need to contact us.
§3When a purchase is refunded
If Apple or Google refunds a pack, the pack's unused credits are removed from your balance; credits already spent on an analysis are not taken back. If a Plus month is refunded, that month's remaining Plus scans are removed.
§4The Plus subscription
Plus renews every month until you cancel it in your App Store or Google Play account settings (in the app: Account → Subscription). Cancelling stops the next renewal; the current month stays yours until it ends. Plus scans do not roll over to the next month. Pack credits never expire.
§5Questions
Email [email protected] with your account email and the approximate purchase date, and we'll help.
If you have questions regarding this refunds policy, need to request a data export, or want to exercise your privacy rights, please reach out directly to our privacy officer.