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Take both photos (front and side-profile) in bright, even lighting without harsh shadows. Maintain a relaxed, neutral facial expression with your mouth closed. Remove glasses, hats, and ensure hair does not cover your forehead, eyes, or jawline. Position the camera at eye level about 1.5 to 2 feet away.

Photos are automatically rejected if face detection confidence is low, lighting is insufficient, head tilt exceeds acceptable rotation bounds, or an obstruction prevents clear 478-point landmark mapping. Additionally, an automated age check rejects photos confidently read under 15. If a photo fails our checks, zero credits are deducted.

No. Purchased pack credits belong to your account and never expire. You can use them whenever you wish.

Subscriptions are billed directly through Apple App Store or Google Play. You can cancel at any time in your device account settings: on iOS via Settings → Apple ID → Subscriptions, or on Android via Google Play Store → Profile → Payments & Subscriptions. Cancellation stops subsequent monthly renewals while keeping remaining scans for the current period.

If a photo fails validation or an analysis fails, your reserved credit is restored automatically. If you wish to request a refund for an in-app purchase, requests must be submitted directly to Apple (reportaproblem.apple.com) or Google Play (Google Play order history), as they are the merchants of record.

No. Uploaded photos and the 478 computed face landmark points are processed in volatile server RAM only and are erased immediately when your analysis completes. We never store photos or face geometry on our server disks, databases, or backups.

You can delete your account at any time in the app (Account → Privacy and data → Delete account) or on the web via our Account Deletion portal (/delete-account). All profile information, scans, reports, consent records, and unused credits are permanently deleted.